DELIVERY & SHIPPING

For domestic orders of 5,000 TL and above, the shipping fee is covered by OMORFO.

Your domestic orders are shipped via Yurtiçi Kargo. When receiving your order, we kindly ask you to check the shipping package and make sure the contents are complete and undamaged. If you notice any damage or missing items in your package, you must have the courier officer draw up a report and return the product without accepting it.

Your international orders are shipped via DHL Express. For international shipments, the shipping fee is the responsibility of the recipient.

Your domestic and international orders are handed over to the courier within 1–5 business days after order confirmation. Once handed to the courier, orders are delivered on average within 1–3 business days depending on your region.

The stated delivery times are calculated on a business-day basis. Weekends and public holidays are not included in this period.

When your order is handed over to the courier, an information e-mail containing tracking details will be sent to you.

If you are not present at the specified address during delivery, your package will be redirected to the nearest branch of the relevant courier company and you will be notified.

Your package must be collected from the relevant branch within 3 business days after notification. Shipments not collected within this period are returned to our company.

If re-shipment of a returned order is requested, the resulting shipping fee is the responsibility of the recipient and the order is re-dispatched as cash on delivery.

For any questions and requests regarding the delivery process, you can contact us at info@omorfostore.com.