EXCHANGE & RETURN POLICY

Exchange and return requests must be made within 14 days from the delivery date of your order. If more than 14 days have passed since your order, unfortunately no exchange or return can be processed.

Products to be exchanged or returned must be unused, undamaged and in a resalable condition. No exchange or return can be made for products that have been damaged due to misuse.

For defective or faulty products, the shipping fee is covered by our company. For all other exchange and return requests, the shipping fee is the responsibility of the customer. In addition, exchange and return service cannot be provided for orders shipped abroad.

To create your exchange or return request, you must send an e-mail to info@omorfostore.com together with a screenshot of the order confirmation e-mail sent to you after your purchase. You may write “Return” in the e-mail subject line for return requests, and “Exchange” for exchange requests.

Once your request reaches us, you may send your products — together with all their accessories and, if any, their original box — to the specified address via Yurtiçi Kargo using the agreed sender name “Cansu Kıvançlı”. Packages sent through a courier company other than our agreed courier company are not accepted. We therefore kindly ask you to make your shipments only via Yurtiçi Kargo.

After your return reaches us and the necessary inspections are completed, an information e-mail confirming that the products have been received will be sent to you. You will then be notified whether your return request has been approved or rejected.

When your return request is approved, your payment is processed within 10 days at the latest. The refund, after deducting the shipping fee (if any) from the invoice amount of the product, is made to the credit card used during the purchase.

Since banks’ processing times may vary, it may take a few days for the refund amount to appear on your card. This process depends entirely on your bank’s procedures, and our company has no authority to intervene in banks’ processing times.

For any questions and support requests, you can contact us at info@omorfostore.com.